QUALITY STONE TOOLS AT LOW PRICES! 20 Day Return Guarantee!

Customer Service

Shipping & Delivery

Please allow orders to be processed in 7 business days after received payment. If ordered goods are not in stock or you have a customized order we will inform you in advance how long it will take for order to be processed. 

All our products are shipped direct from China via Hong Kong by fast courier company UPS, DHL, TNT, FEDEX, DPEX etc. The delivery time from China to your country may usually take from 5 – 12 business days depending on your location.

Once we ship out the goods we will provide you with a package tracking number. We are not responsible for any delays in delivery that is caused by the delivery company.

How are the shipping costs calculated?

The shipping costs are based on the weight or volume of the parcel. Due to the nature of our goods majority of our shipping costs are calculated based on the weight and the packaging of the products. Customers can expect lower shipping costs when they buy heavier goods or buy more items together. For example, the shipping cost is cheaper if we ship above 21kg instead of 15kg.

Duties and taxes may incur. If duties and taxes are imposed they are due at the time of delivery. For more details about duties and taxes please consult your local customs office.

Privacy & Security

If you use this online store, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

 

Collection of Customer Information

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
 
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience: your information helps us better to respond to your individual needs.

- To improve our website: we strive to improve our website offerings based on the information and feedback we receive from you.

- To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.

- To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

- To send periodic emails: the email address you provide for order processing will only be used to send you information and updates pertaining to your order.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.


Returns & Replacements

Our main goal is 100% customer satisfaction.

If you are unsatisfied with an item that you have purchased, or chose the wrong item you may return the item for a refund within 20 days of receiving the goods.

Items must be in new, resalable condition to be returnable. Already used items are not returnable.

Upon receipt of these products, we will then refund you for the purchase amount of the products returned. Original shipping costs, and return shipping costs are non-refundable.

Customized items are non-returnable.

If goods are damaged due to shipping, please provide images of the damaged packaging as soon as possible and send it to us via email: service@diamondtoolzone.com.

If the return is due to our fault, we will cover the shipping cost of returned goods and will ship the correct products to you at no additional cost or arrange full refund.

If you wish to return purchased item please contact us prior returning goods to following email: service@diamondtoolzone.com.


Ordering
 

On Diamond Tool Zone purchases can be made 24 hours a day, 7 days a week.

We tried to make it as simple as possible for you to browse through our products and select specific products.

Most of our products are listed in tables, this way it makes it easier for you to choose certain product or more products at the same time.

Please carefully check the products specifications listed in the table. If you found a product you wish to purchase just type the quantity you need into the little box. Once you make a selection then click the grey box add to cart located down under the table then proceed to check out or continue browsing through other great deals. After you made your selection , please enter the coupon code for addition discount (If the promotion coupon is available) and estimate your shipping cost.

To estimate your shipping costs please select your country and enter your ZIP/Postal code and click get a quote button. You will receive best available shipping rate to your country. Select the rate and update total, the final price will be (Grand Total) displayed on the right side of your screen.

Now review which products you chose and continue with check out process.(If you already use PAYPAL, you may also check out directly by clicking Check out with PAYPAL button)

Please follow instructions and select CHECK OUT METHOD

You can sign and create your account or proceed as a guest.

Now please provide your BILLING INFORMATION (Name, address, country, contact, etc.)

Choose the SHIPPING METHOD AND continue to PAYMENT. At the end you can also see a review of your order.

Now that you successfully placed your order, please wait until you receive a conformation. Once your package is shipped out you will receive package tracking number by e-mail.

If you wish to place a customized order please contact us direct and we will give you all needed information.


Payment, Pricing & Promotions

All prices displayed are in United States Dollars (USD), for your reference, you can also view price in AUD, CAD, EURO and GBP. Displayed prices do not include the shipping costs.

Diamond Tool Zone accepts PAY PAL as the payment method.

By ordering from our store products may be subject to import duties and taxes, which are charged once your package reaches your country. If you do incur these additional charges, you might be presented with an invoice for which you are responsible. For more information regarding your country’s custom policies, please contact your local customs office.

Occasionally we give to our respected customer additional discounts in a form of a coupon. You may receive our special coupon by email which can then be redeemed by using a coupon code.

If you have a coupon code from Diamond Tool Zone, please enter the coupon code towards the end at the checkout page in the Coupon Code Field.


Viewing Orders

To view your order, please sign in your account to see the status of your order. If you have any question, please email service@diamondtoolzone.com.

Updating Account Information

If you wish to update your account information (address, contact information etc.). Please sign in to your account and you can change and update your details.